A few weeks ago, my family and I were fortunate enough to visit Disney World on our vacation. We had a great time. In between all the sights and the sounds, I noticed something. The people who worked at the parks really enhanced the experienced. The way the conducted themselves made a real difference, particularly in an era where attentiveness and customer service seem to be lost arts.
So, I began to think about church life. I wondered, what could Disney teach us about interacting with the people who walk through our doors? For one, the folks at Disney seemed glad we came. We weren’t an inconvience to them. We didn’t steal their parking spot or sit in their seat. Too many churches treat guests like outsiders at best and intruders at worst. It’s no wonder that they seldom make a return visit. I wonder what kind of impression we could make on people if we genuinely were happy to see them?
Second, people took the time to interact with us. They were not too busy to meet our needs. How many times have people walked into our churches to be greeted by greeters who are more interested in yesterday’s ball game than them? How often do new people walk down our halls or sit in our pews without ever receiving any attention whatsoever? Just as tragically, how frequently do we ignore or mistreat people when we venture outside the walls of the church? Disney seemed to understand that while their product was a mouse, their business was people. We’re in the people business too.
Third, the employees with which we dealt knew what they were doing. Virtually everyone we spoke with had the answers we needed. Many of us, one the other hand are filled with uncertainty of all kinds. Functionally, we don’t know where a second grader goes to Sunday School, or where to go to find out. We don’t know who’s handling the sign-ups for the youth trip next month (or where to find out). We probably don’t even know the names of the people in the pew next to us. Doctrinally, we don’t know much about the basics of our faith. We sort of just shrug anytime someone asks something of us. Practically, many of us couldn’t help someone find the book of John, let alone the God it proclaims. People have questions. They’re looking for answers. It would do us well to take the time to know what we need to know.
Finally, the people with whom we dealt seemed to really believe in what they were doing. Yes, it was a job. For some, it was their first. For others, maybe just something to fill the void. Nonetheless, they all seemed to know they were part of something special. As part of the family of God, we are so blessed to be a part of something great. We should live in a way that communicates that wonderful blessing. People should be able to look at us and see that we are a part of something special.
The Scripture simply reminds us, “Therefore, as we have opportunity, we must work for the good of all, especially for those who belong to the household of faith” (Galatians 6:10, HCSB). Let’s be sure to treat people in a way that enhances their experience. Let’s show that we care about who they are and what’s going on in their lives. Let’s be sure we have the answers to their questions, and we demonstrate that we are a part of something special. When we do, I’m sure people will leave wanting more of what we have.






